TERMS AND CONDITIONS
All wraps are shipped with tracking, insurance, and signature confirmation to the address you provide through PayPal. In the event a package is lost or undelivered and an insurance claim is filed, a refund will be issued to the buyer, only after the claim is paid by the shipping company. Items that are refused or abandoned at delivery for any reason are non-refundable, at our discretion.
Wayward Wovens is located in and ships from the U.S. Customs or duty fees are solely the buyer’s responsibility. We will not declare a lower value on a customs form, as it is considered mail fraud. We reserve the right to cancel a sale, if you insist on a lower declared value.
All shipping fees are nonrefundable, and the return shipping and fees associated with any item’s return are the responsibility of the buyer, unless otherwise agreed upon beforehand by both parties.
RETURNS, REFUNDS & WARRANTIES
We reserve the right to withhold a restocking fee on any returned item. We reserve the right to cancel any order.
Returns, refunds and/or exchanges will not be accepted unless the piece is structurally damaged upon arrival. As all items are handmade, normal handwoven characteristics and minor cosmetic flaws will not be refunded/returned. These include: bobbin changes, knot repairs, weaver’s knots, and minor flaws, such as small skips, uneven selvedges, treadling errors, or other small cosmetic issues. The buyer has 5 days to look over the item and report any issues found. After 5 days refunds, returns, and/or exchanges will not be honored.
If you receive an item with an undisclosed cosmetic flaw, please message the Waywards Wovens business page. We are happy to talk with you about how to repair it, or if you are unable to, you can ship the item, at your cost, back to us for repair.
Any and all warranties, guarantees and/or product promises are nontransferable and are only valid for the original purchaser, as listed on the mailing address. Once the item is no longer in the original owner’s possession, any and all warranties, guarantees and/or product promises are hereinafter void. If the original owner sells or passes the item to another person, we cannot be held responsible for the condition of the item at that time and cannot guarantee the safety or condition of the item.
All designs, unless otherwise stated, are created by and are the sole intellectual property of Wayward Wovens and are not to be used, copied or duplicated without our express written permission.